#ANTIVIRUS FOR MAC FIREWALL SOFTWARE#
Screenshots of the exclusions for 'Lumion.exe' that you have added to your firewall/security software as per step 1.1 to 1.3 above.A screenshot of any error messages from Lumion.To get started, please forward the following to us in a new Support Request: In the list uncheck the option 'Hide protected Operating System Files'ġ.8: If this does not resolve the problem, we can take a look at the software that is installed on your PC to see if you missed some other security software that might be blocking access. Then in the resulting dialog, click the View tab.If you still cannot see the 'hosts' file, click 'Options' on the View tab of Windows File Explorer.On the View tab of Windows File Explorer, check the box 'Hidden Items'.Do not save it with a file extension, for example hosts.txt.ġ.7: Can't see the file 'hosts' in the folder?
To find out if that is the case, please t ype 'Notepad' in the Windows search field.ġ.5: Right-click on the 'Notepad' entry and select 'Run as administrator':ġ.6: Then open the ' hosts' file from C:\Windows\System32\drivers\etc\ (not 'hosts.ics'), remove all lines that contain the word 'lumion' and save the 'hosts' file again. Knowledge Base: How do you add an exclusion for Lumion in Windows Defender and Windows Firewall?ġ.4: If the problem persists, something on your PC might be blocking access via the 'hosts' file.
Knowledge Base: Which domains and ports does Lumion need access to?ġ.3: Please add an exclusion for Lumion in Windows Defender Antivirus and Windows Firewall:.If you need help with this step, please contact the manufacturer of your firewall/anti-virus/security software.ġ.2: If you can't add an exclusion for Lumion, please make sure that Lumion is allowed to access the following domains and ports in any third party firewall/anti-virus/security software you are using: 1.1: Please add an exclusion for Lumion in all third party firewall/anti-virus/security software you are using.
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